Senior Technical Account Manager

At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

You, as the Senior Technical Account Manager (“TAM”), will be a key member of the Customer Success team, and will support our largest and most strategic customers with responsibilities for building relationships within accounts to become a trusted advisor; focused on the total customer experience and satisfaction. You will leverage various ReversingLabs resources to drive proactive activities; proactively managing system health and driving security value. The TAM will also provide product insight to customers using a cross section of services tools and applications. This position requires a high level of technical expertise, prior experience with supporting large enterprises and their security needs, and demands a close partnership with our Solution Architects and Account Executives to understand and drive the customer security goals and support renewal opportunities. Additionally, TAMs collaborate closely with engineering and product management functions to drive a feedback loop between the customer base and product roadmaps.

What You Will Do

• Act as the trusted technical advisor of ReversingLabs technology for large and complex customer deployments
• Work with customers to proactively identify and resolve potential issues that impact customer satisfaction or limit security value
• Lead customer meetings on a recurring basis; with customer travel on a quarterly basis (up to 25% but often fully remote)
• Function as the single point-of-contact for technical customer needs, providing insight and training with the customer on product delivery, interfaces, and best practices
• Communicate relevant recommendations to both internal & external customers to ensure compliance and performance requirements are met
• Collaborate with ReversingLabs resources and customer during escalations
• Leverage data analysis to provide customer environment insight and use data to build a compelling account plan and strategy
• Build and foster a broad network across the customer base and ReversingLabs
• Ability to deploy ReversingLabs technology in relatively complex environments
• Other duties as assigned

What We Are Looking For

• Extensive experience in a technical account management or similar role, within the cybersecurity industry
• Comprehensive technical expertise in malware analysis, threat hunting, threat intelligence or software composition analysis and application security platforms
• Proven ability to manage large and complex customer deployments
• Strong analytical skills and the ability to leverage data to build account strategies
• Build key relationships and effective networks
• Ability to influence cross functionally and in a matrix environment
• Strong communication skills (written, verbal and listening)
• Complex problem solving
• Bachelor's Degree or equivalent work experience
• 6-8 years relevant experience (customer facing, large accounts, industry related)

Benefits

• Competitive compensation packages (base, bonus and equity)

• HRA - RL covers your Medical deductible through reimbursements

• Employer paid dental, vision, disability & life insurance

• Voluntary Buy up Life Insurance for you and your dependents

• 401k: Traditional and Roth

• Flexible Spending Accounts (health & dependent)

• Flexible PTO-take time when you need it

• Quarterly (3 day) Wellness Weekends

• Pet insurance

• Hospital Indemnity insurance and Accident insurance

• Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources

• Remote Work Stipend to cover the cost of your internet and cell phone cost

• All employees receive a complimentary membership to the Calm app, promoting mental well-being and stress reduction

• Volunteer Time allowance of 8 hours yearly to support the 501c of your choice

• Opportunities for advancement

• Innovative and collaborative work environment

ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards, 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products.

Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent.

We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer. Applicants only - Recruiting agencies, please do not contact.