Implementation Consultant

We have an amazing opportunity for an Implementation Consultant to join our established RBCG Consultancy Team.

The RBCG Consultancy team is comprised of consultants with specialist knowledge of systems and services including NEC’s Central Government and Local Government Revenues & Benefits products, Data Migration Services, Systems Integration and Interfaces.

The successful candidate will bring their skills and experience in one or more of the NEC’s RBCG products or services to extend the capabilities of the team, and will be keen to both share and extent their own knowledge within the team.

The successful candidate will report directly to the RBCG Consultancy Team Leader.

Job Role

Provide high quality implementation consultancy and training for NCS customers within the Government sector.

Extend the capability of the team by training and mentoring others in your areas of expertise and learning new skills, products, and business areas from colleagues.

Key Responsibilities

• Provide consultancy and training on NEC Products and Service Implementations in your area of expertise.
• Provide consultancy and training for existing NEC customers.
• Deliver consultancy/training on-site and via Webinar/ Screen share facilities.
• Carry out presentations/demonstrations for delegates depending on facilities available, as and when required.
• Contribute to the development of new consultancy offerings for newly developed software/services.
• Make recommendations relating to the best use of NEC software in line with the client's business needs.
• Ensure all consultancy and training is delivered effectively and achieve positive customer feedback.
• Ensure customer satisfaction with the products/and services feeding back any issues to the consultancy group and other internal stakeholders.
• Maximise billable utilisation.
• Assist with product development, including attending user groups and creating user guides.
• Develop customer and internal training courses and maintain product manuals.
• Deliver quality seminars to large customer groups.
• Progress and update knowledge of relevant legislation and NEC products and services.
• Extend your own and other consultancy team members' capacity to deliver consultancy through internal training and mentoring.
• Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NPS business.

Requirements

Ideally you will have:

• Experience in using/writing SQL.
• Experience in receiving and manipulating data to feed back into a database system.
• Excellent communication skills, both written and verbal.
• Working knowledge of project methodologies.
• Experience working with customers and/or external agencies
• Ability to problem solve and multi-task in demanding circumstances.
• Ability to work on your own or part of a team and on multiple projects in parallel.
• UK Driving license and willing to work away from home as required.

The following would be an advantage:

• Experience of creating, configuring, and implementing NEC Revenues and Benefits system modules.
• Expertise and extensive up to date knowledge in one or more of the following business areas, NEC products or Services:
  • Revenues (Council Tax and/or Non-Domestic Rates)
  • Benefits (CTR and/or HB)
• Working Knowledge of ORACLE SQL and/or PL/SQL.
• Experience in using UNIX systems.