Design Manager

We’re powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.

As a Design Manager you'll build a clear and coherent design vision and strategy focussed on customer and business outcomes. You'll work closely with cross functional leaders to bring knowledge of customer needs, behaviours and possible design solutions into decision making.

You will use your creativity and understanding of customer insights to create compelling and pragmatic visions for the customer experience, which create alignment and drive customer and business outcomes.

You will play a key role in leading a team of designers to work with their cross-functional teams in the development and delivery of products for our customers and platform.

Key Accountabilities

Strategy

• Collaborate with the Leadership Team to provide design and customer experience input into development of the vision, strategy, and roadmap/prioritised backlog.
• Drive cross-functional alignment on a product vision that articulates how our product experience achieves both customer and business outcomes, and the mission.
• Bring both quantitative and qualitative research findings in to build a broader customer focus in both strategy and roadmap decisions, and evolve this over time based on new learnings.
• Experiment and optimise plans to meet segment and squad goals and deliver on the business strategy, measured by squad metrics.
• Working with leadership across the organisation to establish great ways of working as part of cross-functional discovery and delivery.

People leadership

• Manage and lead 2-4 product designers within cross-functional delivery squads, overseeing their work efforts and priorities.
• Coach and mentor team members in their career development and performance
• Communicate the strategic direction, vision of the organisation, and help your team to understand their role in bringing that to life.
• Providing clear focus and direction and ensuring that the team’s ways of working are aligned with delivering great experiences and outcomes and the team’s workload is sustainable.
• Provide guidance, feedback and quality control on product design research and execution.

Process, practice and toolkit

• Elevate the CX team’s design process, practice and toolkit
• Support and administration of some of the CX team’s design tools, rituals and events.

Skills, knowledge and experience

• Over 7 years professional work within the experience design field, with prominent experience working in product and technology teams.

• Excellent communication skills with ability to communicate with stakeholders, empathise directly with our customers and drive consensus cross-functionally.

• Proficiency in Figma and other emergent UX and UI tools.

• Experience in scoping and conducting user research to rapidly test solutions; with strong grasp of recruitment approaches and qualitative research tools.

• Experience of UX strategies and trends across both web and mobile platforms

• Ideally having experience from health, wellbeing and/or aged care sectors; highlight a maturity in understanding the diversity of needs across our platform

• Ability to own and influence solutions from scratch and/or improve existing features, all with a user-centred design process.

• Comfortable in an environment where product solutions are challenged equally by engineering, data, product, UX and discussed with the goal of developing best outcome for the end user

• Experience working directly with developers for the implementation of designs.

• Based in Australia, comfortable working with a remote team.

Our Values

We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Our Benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away 🌎

Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break 🏝️

Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online

Careers Page - [https://bit.ly/3Mz8Ym1>

Glassdoor - [https://bit.ly/3z0K328>

YouTube - [https://bit.ly/34L7DlP>

Instagram - [https://bit.ly/3pgAOXk>

Facebook - [https://bit.ly/3ic6LhQ>

LinkedIn - [https://bit.ly/3ie6Q4U>