People Support Specialist

Mid-level
🇨🇳 China
💰Equity
Customer Support Specialist
HR & Recruitment

About the job

JOB PURPOSE:

Sanofi Business Operation People Services (SBO PS), is the team tasked across the globe with delivering Simplified, Harmonised and Automated processes that make up the full Life Cycle of an employee from the time they are hired and onboarded through the various roles they hold while in the company, to the day they leave the company. The purpose of this role is to act as an administer payroll for your allocated country/region working to the respective Service Level Agreements (SLAs), and manage operational payroll activities working closely with the broader PS team and with the Payroll BPO partner.

Key dimensions - Scope & Scale:

  • Support the payroll service delivery with 8000 payees in China

Main responsibilities:

Deliver all payroll and related activities efficiently, flexibly, accurately and on-time

  • Prepare payroll and benefits data including the collation of submissions from internal partners and third party suppliers
  • Review and confirm payroll calculations and benefits related data performed by the Payroll BPO partner
  • Execute the above in compliance with Sanofi policies and guidelines and complete all activities per the Global Core Model and operational KPIs
  • Provide Level 1 support for payroll both through continuous contribution to the Knowledge Database and through responding to queries in ServiceNow in line with agreed SLAs
  • Assist other benefits service such as permit application and projects.
  • Ad hoc support required by team leader if needed.

About you

  • Graduate or Master’s degree with HR or business administration, or Payroll Specific qualification and accreditation, or equivalent
  • Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g. Workday
  • Broad understanding of HR process and activities
  • Team player, able to work collaboratively transversally and with EE front line teams with an end to end mindset
  • Attentive to customer needs and feedback, attentive to detail and works with precision
  • Organized and structured to execute tasks as per deadlines

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

 

() Sanofi Healthcare India Private Limited

() Sanofi Healthcare India Private Limited

Sanofi is a global pharmaceutical company focused on human health

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