Order Support Specialist

Job Definition (Key Purpose of the Job) :

_This position supports the VF Singapore and VF Malaysia Supply Chain Operations and Order management processes for all VF Brands in Singapore and Malaysia. This position is a service provider to the Brands and work closely with the VF Supply Chain Operation Manager and 3PL Partner and other supporting functions like CSOM, Logistics, Customs and Trade Compliance and etc.

Key Result Areas :

Customer Service & Order Fulfillment

_Customer Service Support

• _Support the sales process and follow-up with administrative tasks
• _Receive, check and consolidate Sales Order after Sales Team finalize orders
• _Assist on billing process
• _Provide updates on unshipped orders and pending payments

_Customer Issue Resolution

• _Act as first contact point for customer complaints, issues;
• _Resolve issues related to order, shipment, and delivery

_Sales Order Creation and Amendments

• _Receive Sales Order Forms and input into ERP system
• _Manage adjustments to sales orders (cancellation of SO etc.)
• _Coordinate across functions to manage adjustments to demand based on PO amendments (delay in shipments etc.)
• _Manage DC capacity and execute outbound deliveries per SO

_Sales Order Issue Resolution

• _Coordinate and manage order fulfillment issues related to Sourcing, Logistics, and Finance etc.
• _Receive approvals from Product Team before executing product return transactions in the ERP system

_Stock Allocation

• _Receive approval from brands and execute stock allocations and replenishments
• _Coordinate stock allocation between retail and wholesale channels

_Retail Support

• _Receive, check and consolidate retail orders
• _Provide updates on order shipment status
• _Help retail buyer to resolve issues related to shipment, delivery and discrepancy
• _Receive allocation table and input into ERP system
• _Manage orders for imported stock

Logistics and DC Operations

• _Establish strong working partnership with 3PL that is open, communicative and sharing in daily execution
• _To ensure Daily/Weekly/Monthly capacity Planning at DC and Domestic Delivery is completed, and that it aligns with expected business needs
• _To assist in the establishment of new Distribution Operations for Brands as and when necessary.
• _Work with Customer Order Fulfillment team to ensure all Orders are delivered per required lead time and service levels.
• _Assist where necessary the entry of import shipments with freight forwarders, Customs and custom house brokers, issue inland routing instructions to forwarders and brokers:
• _Assist where necessary VF’s quality procedures for sourced apparel & footwear received at the DC
• _Handle directions to 3PL and Regional Teams per Inventory control to monitor internal processes to insure inventory integrity.
• _Handle periodic physical inventories, co-coordinating with corporate inventory control and external auditors.
• _Manage the daily order allocations for subsidiaries and distributors, and where necessary to prioritize the daily work load to ensure performance standards will be maintained in a cost effective and efficient manner.
• _Co-ordinate with financial supervisor customer returns and credit invoices.
• _Handle claim process and communicate with 3PL and vendors
• _Handle VF’s logistics flow process
• _Communicate with wholesale customer for order delivery
• _Communicate with APAC IT team for SAP error
• _Ensure Service Provider – KPI’s are measured, reported and met
• _Work with Regional teams to ensure alignment with in country brand initiatives R-20240402-0007