Senior Application Support Engineer

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.

JOB RESPONSIBILITIES:

• Application Support: Provide expert-level support for our suite of applications, addressing user inquiries, troubleshooting issues, and resolving technical challenges promptly.
• Incident Management: Manage and prioritize incidents, ensuring timely resolution and effective communication with stakeholders.
• Root Cause Analysis: Investigate and analyze application-related problems, identifying underlying causes and implementing preventive measures.
• Collaboration: Work closely with development teams to escalate and resolve complex issues, ensuring seamless application functionality.
• Documentation: Maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and best practices.
• Performance Optimization: Monitor application performance, identify bottlenecks, and recommend optimizations.
• Release Management: Assist in the deployment of application updates, patches, and enhancements.
• User Training: Conduct training sessions for end-users, ensuring they maximize the benefits of our applications.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in application support or related roles.
• Proficiency in C# .NET, ASP, and MVC.
• Strong expertise in SQL Server and database management.
• Familiarity with Salesforce and/or Model N is advantageous but not mandatory.
• Excellent problem-solving skills and ability to work independently.
• Effective communication and collaboration skills.
• ITIL certification is a plus.