Manager on Duty - Front Desk

Summary
The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management.
Ensures five-star standards are maintained across the guest service areas. The Manager on Duty is a Front Desk based position.

Job Posting Deadline
Applications for this position will be accepted until June 30, 2024.

Essential Job Functions
• Monitors and Coaches five star and five diamond standards in all guest services positions in the Rooms Division (Front Desk, Concierge, PBX, Front Drive, Security and Bell) ensuring the very best customer service for every guest every time.
• Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
• Ensures that, via ALICE, all guest issues/actions/resolution/follow-up are communicated to the Hotel as a whole
• Greet and Escort return guests with over 5 stays and all suite guests on arrival
• Escorts all guests in absence of Bell staff as requested
• Is present and active at the Front Desk and manages Front Desk Agents to ensure responsibilities are upheld
• Monitors Ski Package Bookings in the winter...