Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Millennium Risk Management and Insurance Services team in the Orange County, CA Metro Region.

Job Summary:

The Employee Benefits Account Manager works collaboratively with the Producer and Account Executive managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs.

Serves as day-to-day contact and provides resolution for client questions and issues.

Essential Functions:

• Collaborates with Account Executive in delivering multi-year strategic plan.
• Manages projects in concert with the client including, but not limited to, all vendor implementations.
• Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs.
• Ability to market small (2-99) and large group (100+) clients.
• Manages claims and coverage issue resolution for client's employees when elevated from HR or Client Administrative Team
• Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently
• Advises and guides clients in compliance matters under supervision of Producer and Account Executive.
• Facilitates preparation of client communication materials, i.e., open enrollment (OE) packets including SBCs, disclosure notices, etc.
• Creates employee benefit booklets using Microsoft Publisher software
• Develops open enrollment presentations in Microsoft PowerPoint software and conducts benefits webinars and/or records presentations for employees and HR Managers
• Orders supplies from carriers, and reviews for accuracy.
• Assists with new carrier, plan or vendor implementation process.
• Installs and regularly updates client specific data in data management systems
• Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents
• Facilitates 5500 preparation with CPA and Client
• Prepares master group files, client contact sheet, and maintains carrier files
• Assists in the RFP process as needed, such as proposal development including, preparing census, entering and updating pivotal information as needed, on-line quoting, and marketing a group at renewal.

Competencies & Qualifications:

• Strong attention to detail, well organized and responsive,
• Working knowledge of all aspects of:
  • FRP/MCS suite of services and available solutions
  • Insurance and healthcare related products
  • Regulatory and compliance related matters (including healthcare reform)
• Ability to model financial implications from benefit programs
• Comfortable in negotiating with insurance carriers
• Ability to identify problems and create effective solutions
• Proficient in Microsoft Excel, PowerPoint, Word and Publisher
• Ability to quickly learn new skills
• Works collaboratively with a team as well as independently, capable of meeting deadlines
• Ability to establish relationships with internal and external stakeholders
• Strong oral and written communication skills
• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
• Ability to effectively create, organize and manage a project plan
• Basic understanding of strategy and long-term planning

Education & Experience:

• Education - Bachelor’s Degree a plus.
• Experience – 3+ years of prior practical account management experience with a health and welfare carrier or broker is required.

Conditions of Work:

• Flexible work hours may be necessary when facing deadlines
• Occasional travel to local offices and/or client locations

American with Disability Specifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.