IT Security Trust Assurance Analyst

Reporting to the Director of Trust Assurance, the Trust Assurance Analyst will be responsible for the creation and operations of the Customer Security Compliance and Assurance program at Dynatrace. The Director of Trust Assurance will ensure that Dynatrace’s security posture is aligned with and meets customer security requirements.

This role will assist in ensuring and demonstrating how Dynatrace’s security program meets customer expectations as well as industry and regulatory requirements. There will be an expectation of collaborating with various cross organizational teams to identify the approach, deliverables, schedule, and tools to deliver within established constraints. This position will be critical in helping to drive revenue generation.

• Individual to act as the go between interfacing with customers and Dynatrace security SMEs (Subject Matter Experts) for both product offering and corporate security topics.
• Assist legal with customer contract negotiations, providing information on product and corporate security capabilities that enables decisions on customer contract language.
• Be the SME on security capabilities during key certification and customer audits (i.e. ISO, HIPAA, IRAP, etc.).
• Assist on customer security assessments and audits of Dynatrace.
• Work with external and customer auditors in the completion of industry standard and customer driven audits.
• Maintain and validate security evidence repository with required documentation for compliance with security policies and audit requests.
• Reduce time to complete customer security reviews while improving accuracy and quality of responses.
• Work closely with corporate and product security teams to be current on latest security advancements and product capabilities.
• Act as the escalation point for the business in security topics with our existing customers as well as prospective customers.

Requirements

• Bachelor’s Degree or a combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
• Previous experience within IT security compliance.
• Strong knowledge of compliance concepts and platforms.
• Ability to work with and manage cross-functional global teams.
• Solid understanding of information security practices and principles.
• Some global travel required to build team and maintain relationships with Subject Matter Experts.
• Analytical mindset and ability to interpret scope and intent of customer information requests and audits.