Engineer 4

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

• Technical Resilience Team is a group of highly skilled professionals who are dedicated to ensuring the continuity of critical business functions and technology systems in the face of any disruptions or challenges. Comprising of Technology specialists with experience in IT infrastructure, cybersecurity, engineering, testing and project management, the team is committed to ensuring has a robust and resilient technological ecosystem that minimizes risk and maximizes operational readiness.
  We are part of Group Service Management who makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.
• Reporting to the Group Head of Technical Resilience, you will play a pivotal role in the development and implementation of Technical Resilience program, helping to protect from disruptions to its products and services via assuring continuity of our critical technology.
• Working alongside existing members of the team you will be responsible for delivering all phases of Technical Resilience annual cycle for the Technology Directorates assigned to you.
• You will be part of a team that’s implementing a new and innovative Group wide Disaster Recovery framework that focuses on testing the resiliency, continuity and recoverability critical technology.
• Using your knowledge of end-to-end service mapping, you will work with Technology Service Owners and the wider Technical Resilience Team to assess existing levels of technical resilience and develop comprehensive disaster recovery plans for business and technical service offerings.
• You will lead and coordinate regular testing exercises to validate the effectiveness of disaster recovery plans, resilience capability of critical technology. Your exercises will help identify areas for improvement and check that critical Technology is compliant with our Technical Resilience Policy.
• Via post incident reviews and results of pre-planned testing you will monitor and evaluate key performance indicators (KPIs), such as recovery time objectives (RTOs) and recovery point objectives (RPOs), to continuously measure and improve the efficiency and effectiveness of the disaster recovery program.
• Via Risk Management process, you will raise risks and vulnerabilities you identify.
• You will also provide input from your work into the wider Technical Resilience Team’s reporting to senior management and as required lead strategic workstreams that improve the delivery and maturity of the program.
• To be successful in this role, it is important to have excellent verbal and written communication skills along with the ability to explain technical concepts to a non-technical audience.
• You’ll have 5+ years of experience in Technology Resilience disciplines e.g. Disaster Recovery/ Business Continuity, where you have helped deliver strategic end to end road maps that include testing of critical systems at a prescribed frequency, and the creation and ongoing management of disaster recovery documentation in a multinational, matrixed organization.
• You will be an expert in understanding how technology delivers a product or service via use of end to end service mapping.
• You should have a deep understanding of resilience and its value, plus its relationship with other risk-based disciplines such as Security, Health, and Safety, Business Continuity, Crisis Management, and Threat Intelligence. You must be comfortable working with members of these teams and be able to advise them on Technical Resilience as required.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.