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A leading cloud-based SaaS accounting software designed to help small business owners grow worldwide.
FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.
The Opportunity - Marketing Manager, Customer Retention
As a member of the Core Subscription Marketing team, you will play a major role in a customer’s daily engagement with FreshBooks. You will deeply understand and empathize with our customers, and build go-to-market strategies that drive awareness, understanding, and growth of new and existing FreshBooks products.
You will own the strategy to retain revenue from our customer base by promoting existing features, championing win-back campaigns and participating in the conversation to improve and simplify the user interface.
You will have experience in lifecycle marketing with an ability to translate metrics into successful programs and work across functions to execute these programs. You will also be able to navigate ambiguity, look for opportunities to innovate, constantly try to understand our customers, and advocate solutions that help them manage their businesses.
NOTE: This role can be worked remotely from the above location.
What You'll Do as a Marketing Manager, Customer Retention
What you'll need:
You'll Stand Out If You Bring Experience In
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.
FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or accessibility@freshbooks.com.
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