Vice President

The Client Partner is passionate about forming and driving account/portfolio revenue growth and successfully work with senior/executive-level clients. Through their role, Client Partners focus on expanding our C-level relationships, developing and progressing the pipeline, identifying whitespace, and ensuring our clients receive quality delivery and execution through our multiple capability practices.

You will lead the growth and evolution of multiple healthcare client relationships between $5-$20 million in annual net revenues and can lead complex multi-dimensional engagements that combine media and creative services, data management, consulting, and large technology deployments.

The Client Partner has experience working with the CDO (Chief Development Officer) and CRO (Chief Revenue Officer) and is experienced in leading teams of Client Service professionals and diverse teams in a matrixed environment. You also have operational skills specific to your client's business to meet financial targets.

Responsibilities of a Client Partner include:

• Previous experience in the healthcare industry focusing on pharma plans, payer/provider relationships, direct response marketing, and digital acceleration.
• Manage relationships with CDO, CRO, and CMO.
• Oversee overall client satisfaction and the continuing growth and evolution of the clients.
• Accomplished by guiding delivery of work products and promoting client relationships.
• Leadership and direction of Account Directors and Engagement Leaders focused on delivering value and ensuring quality.
• Also, responsible for mentoring employees to enhance growth opportunities.
• Executive engagement, client expectations, value reinforcement, and cross-selling, are required to be strategic about engagement strategies that will lead to building relationships at the C-level.
• Effectively manage all commercial aspects of our client relationship including contracts, pricing, profitability, internal revenue, and profit forecasting.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Direct team activities to ensure full collaboration and partnership and uses our full complement of resources to support the business.
• Engage with senior-level client contacts across all areas of your client's business, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Increase knowledge of your client's business (and industry) often serving as our client's first-line consultant.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that our client and company commitments are kept.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• "on-board" new client relationships.
• Ensure a highly engaged team staffed with top talent.
• Hires, retains, and develops top-level talent that inspires the trust of our clients and in turn becomes the reason why clients want to work with us.
• Stay current with industry trends and best practices to sell fit-for-purpose solutions and innovation.

Requirements

• Bachelor's degree required
• Healthcare industry experience required
• Minimum 10 years experience in client services/account management in an advertising agency, marketing company, or client-side brand marketing department or digital CoE with a strong working knowledge of:
• Experience in martech
• CXM/CRM
• Digital Marketing
• Donor Strategy
• Multichannel/Integrated Marketing
• Campaign management
• Relationship/Client Management
• Account Planning and Strategy
• Experience leading both internal (account, creative, development, production, etc.) and client teams
• Understanding of data analytics for multi-channel results analysis and recommendations
• Experience leading the development and managing budgets/forecasts

You will report directly to our EVP, Vertical Lead and will be responsible for a portfolio of healthcare-specific accounts.

You will be in a hybrid role; located in the Greater NYC area.

Travel is necessary for this position (up to approximately 25% on an as-needed basis)