Customer Support Specialist

Your Role

We’re looking for our first Customer Support Team member in Sydney! You’ll be supporting our customers, providing expert-level technical knowledge to resolve customer issues, and guidance on the advanced usage of the product. You’ll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems. You’ll work closely with Engineering to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team.

As every business needs our type of product, you’ll work with various new clients and industries as Zip scales. We’re working with exciting customers, including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.

You Will

• Become a subject matter expert on all things Zip, with deep product knowledge
• Work with engineering to troubleshoot and resolve customer issues
• Be the face of Zip to our customers and their suppliers
• Use internal tooling to investigate data and customer configurations
• Partner with Product, representing the voice of the customer to help drive the Product Roadmap
• Partner with other post-sale stakeholders to tr...