Product Designer

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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

As a Product Designer at Zello, you will work with fellow designers to design new features from the ground up. From foundational exploration and research through prototyping and testing, you’ll help your (and our) vision come to life. Whereas many designers approach their work with a heuristic analysis, you balance heuristics with research. Our 175+ million users span all levels of technical prowess and ability, and we’ve learned that what’s best for many users isn’t what’s best for others. You'll see projects through in all their forms by analyzing a problem space, researching competitors, proposing solutions, usability testing your designs, revising, revising more, and finally handing off for development.

What you'll do

• Identifying the research needs for projects as they kick-off
• Writing, sharing, and enacting project plans for your work from inception through research, design, testing, and revision
• Developing discussion guides for user sessions
• Working in low- and high-fidelity as necessary
• Creating, prototyping, and testing your designs
• Spec’ing your designs for engineering handoff
• Collaborating with other designers to ensure best research and testing practices
• Presenting research findings and design recommendations to colleagues and leadership

Who you are

• 3-5 years of design experience.
• A hybrid of heuristics and inductive research. There are usability basics that apply to all users, but the story doesn’t end there.
• A background in digital products with complex, diverse user bases. Our app serves a variety of users, from frontline workers to HAM radio enthusiasts to Latin American teens.
• Expertise in Figma
• Experience building low-fidelity prototypes in Figma, Principle, or a comparable tool
• Familiarity building high-fidelity prototypes in Origami (preferable) or a comparable tool
• Familiarity with HTML, CSS, and JS

#LI-Hybrid

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.