*Finnish Speaker Role*
Here at GIG, we are constantly looking for talent to join our CS & KYC team.
Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
Youโd be really excited to
โ Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.
โ Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)
โ Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.
โ Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.
Youโre really awesome at
โ Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.
โ Keeping yourself motivated. You have a purpose and a hunger to learn and develop.
โ Communicating both written and verbally in English and Finnish.
Youโre also good at
โ Problem solving
โ Having an eye for details
โ Being flexible โ as you will be required to work 3 different shifts (namely morning, evening and night)
โ Working independently
Benefits
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
- Lunches in the office for free
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Gaming Innovation Group
At GiG, we are one of the leading iGaming platform and media providers worldwide, using our powerful, innovative and scalable technology
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