SAP Business Operations Engineer

Job Requisition ID #

24WD79781

Location: Bengaluru, IN (Hybrid)

Position Overview

This position will be based in our Enterprise Delivery Center, located in Bangalore, India. Our Service Delivery Center is focused on customer satisfaction and is comprised of highly skilled and well-motivated Support Analysts. You will be part of a high-volume service delivery center with expectations around excellence and efficient resolution for SAP-SD support incidents. This position will focus on incident management and resolution for application business support services for our global customers and client services teams, working in tandem with our onsite teams. You will be reporting to the Manager.

Responsibilities

• Be a self-starter with the ability to work independently and in a team environment.
• Understand the Autodesk business processes thoroughly and develop sustainable plans to provide business support.
• Identify opportunities for automation and implement them effectively.
• Identify system gaps and provide technical inputs to the engineering teams.
• Analyze root causes for issues and provide feasible solutions to avoid business impact until the issue is resolved by the engineering teams.
• Onboard new scopes and provide technical training and brainstorming sessions.
• Ensure that business support levels are within corporate parameters and quality assurance processes are in place and implemented.
• Be ready and flexible to work in rotational shifts (24/7 coverage) as per team and business requirements, including night shifts.

Technical Skills

• Proficiency in SAP SD - Order Management, Billing, Billing Plan, Invoicing, Pricing, Tax Procedures, Output determination, Account Determination, Credit Management, Intercompany Processing, and Customer Master Data.
• Experience with Material Management, including Bill of Material, Material extensions, and Serial Number Profile Management.
• Hands-on experience in application enhancements, maintenance, and post go-live support.
• Familiarity with ServiceNow or other ticketing tools.
• Experience with the Invoicing and Revenue Recognition Process.
• Global implementation experience across Americas, EMEA, and Asia.
• Proficiency in LSMW, BDC, IDOCs, User Exits, and BADIs.
• Knowledge of cross-module integration of SD with MM and FI.
• Experience with S/4 HANA and FIORI.
• Knowledge of S/4 BRIM will be an advantage.
• Understanding of other CRM applications like Salesforce and Siebel is a plus.

Minimum Qualifications

• Any Bachelor's or Master's degree is a must, with a preference for Computer Applications.
• 3-6 years of overall experience working in the software industry and a minimum of 1-2 years of expertise in SAP support.
• Good understanding of IT Service Management and ITIL processes.
• Experience working with multiple global teams and cultures, with the diplomacy to manage multinational clients effectively.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings

and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into

reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our

values and ways of working help our people thrive and realize their potential, which leads to even better

outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a

better future for all. Ready to shape the world and your future? Join us!

**Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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