Senior Cloud Engineer SRE

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key Skills and Experience Required:

We always support colleagues to develop their skills but to be successful in this role the following will be required by our Senior Engineers:

• Understand the risks associated with your job and what that means for you, M&G and all our stakeholders.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
  • You must have the Az-900 and the Az-104 certifications.
  • Experiencing developing and deploying solutions through the SDLC (Software Development Lifecycle).
  • Languages – PowerShell, ARM, YAML, Terraform
  • Azure Cloud Administration – RBAC, AAD, PIM, Cloud Networks, SQL DB, Firewalls and DNS
  • SDLC Technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines
• You will have an understanding of cloud governance, best practices and policies within Azure.
• You must have a problem solving mindset and the ability to troubleshoot unknown technical issues.
• Previous experience working in a support team is highly desirable.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• It would be desirable if you were able to use most of the following technologies and languages:
  • SDLC Technologies – Jira, Confluence, Git, Azure DevOps and CI / CD Pipelines
  • Configuration Management – Ansible
  • Support – Service Now and Azure Monitor
  • Languages – Shell, Java Script, C#, .NET, SQL, python
  • Other Technologies – RedHat Open Shift, Linux, Windows, OCI, and Serverless, Databricks
• An understanding of cloud cost, capacity and optimisation with the ability to identify inefficiencies in expenditure.
• A solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Proven experience in building relationships with team members and other colleagues across a business
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.
• As a senior engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Willing to grow, question and contribute to the team and wider area around you
• Ability to challenge and speak up in discussions with colleagues of all levels

Experience:

Minimum 5 years of relevant experience as a cloud engineer who can showcase working independently and along with the team.

Educational Qualification:

• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.