Product Area Lead - Online Lending & Products

As a service Tribe, Business Lending is responsible for all products, systems and customer journeys offered in Business Banking Netherlands. The tribe consists of three product areas (Online Lending & Products, Core Lending, ESG & CheckAhead) and Center of Excellence Analytics & Safe Business to offer the high quality that our clients deserve.

As a team, we dedicate our energy to empower our customers with easy, smart and personal business lending services. In practice, achieving this purpose requires to keep the following principle in mind:

• We want to deliver the easiest, fastest & and most predicable journeys
• We are digital & human
• We strive for effortless handling
• We want to be proactive and relevant in everything we do

What are we looking for?

We are looking for a new Product Area Lead for the ‘Online Lending & Products’ area. This area consists of 2 clusters (~75 business & IT colleagues) of professionals dedicated to build and implement our online journeys and our key back end systems that will enable ING to offer the best in class customer experience.

The Product Area Lead is responsible to set the vision (the why) and help the squads from his/her area to make it happen (the what). In this role you can design the proposition for Business Lending in the Dutch market and implement this strategy.

Key responsibilities of this role would be:

• strategic design and delivery of strategic initiatives/thematic streams (a.o. Instant Lending journeys, Fast Track Online journeys, In life Management journeys reported at MBB level)
• ownership of product reviews and the product development roadmap
• timely implementation of regulations and policies in scope of Business Lending (a.o. EBA LOM, ESG) and
• the migration of legacy account administration systems to target systems of ING

You will play a key role to make sure that people from different cultures and origins can collaborate efficiently to reach this purpose.

Considering the complexity of the products/environment, we are looking for an out-of-the box thinker, able to identify the best levers to maximize the positive impacts for our clients while transforming structurally ING. Being a team player is a must since you will collaborate on day-to-day basis with the other members of the leadership team Business Lending to define the vision and guide your teams in its implementation. You will also be managing the relevant stakeholders inside and outside ING.

What do we expect from you?

As a Product Area Lead, here are your most important responsibilities:

• Set a clear vision and define the roadmap to make it happen
• Together with the Leadership Team, guide the tribees to live our purpose and deliver upon it
• Deliver an outstanding customers experience for our clients thanks to state of the art journeys
• Strengthen the “ING way of working” while safeguarding the Orange Code as a role model
• Stimulate interaction between people, tribes, squads and stakeholders (within and outside your own Product Area and our Tribe)
• Create and maintain the new cross-cultural collaboration by creating awareness, respect & FUN

What is the ideal candidate?

Online & Products Product Area Lead is an exciting position that requires a strong profile. Therefore, we are looking for a candidate with the following skills/experiences:

• Agile leadership to guide multidisciplinary scrum teams through change
• Strong background in IT change and delivery
• Proven track record in defining, building & implementing a vision
• Expertise in building an outstanding customer proposition
• Ability to simplify complex needs and drive operational excellence
• Owner of a Master’s degree
• Excellent level of English
• Affinity with Business Lending is a plus

What do we offer?

• A challenging leadership position where you can make impact

Interested?

Click on Apply. Please attach your updated resume and motivation (both in English).