Customer Journey Expert

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

· Apply and align with GDP’s principles, standards, and good practices.

· Deliver and maintain the business requirements, processes, and constraints at a global level, aligned with domains in line with expected standards and timelines.

· Deliver MVPs or prototype iterations to illustrate requirements.

· Engage with and feed IT with business requirements. Support and enable strategic solution proposal and implementation.

· Test strategic solution against business needs and enable users to undertake testing and acceptance.

· Engage with global stakeholders as well as Business Functions, Information Architecture, and IT stakeholders to ensure business requirements, MVPs and strategic solution is aligned across the organization

· Perform analyses that contribute to the understanding of the needs and expectations of different customer segments and make recommendations with a potential impact on the CX strategy.

· Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

What you’ll bring to the team

Experience:

Ø HUBS stack/ knowledge:

o Mandatory:

• Knowledge of Data Warehousing principles.
• Knowledge of Data Management.
• Experience in defining and writing user requirement, UMLs, process diagrams.
• Experience in defining and delivering business requirements, processes, and constraints across an enterprise, ideally in Financial Services
• Ability to deliver prototypes and early outputs to show progress and enable discussion and agreement of requirements.
• Abstractization of implemented technology.
• SQL knowledge to create sample data sets.
• Dedication to advocate a user-centered, evidence-based approach to product development, while focusing on business outcomes.
• Understanding of complex landscape and how an automation process would look like.

o Nice to have:

• Experience working/knowledge about Data Quality.
• Agile/Scrum familiarity. (Scrum Master certificate is a plus)
• Behavioral competencies:
  • Build partnerships and work collaboratively with others to meet shared objectives.
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Results oriented with an ability to find ways of solving or pre-empting problems

Ø Foreign languages: English (advanced).

Ø Education: Bachelor’s Degree (or higher) in an IT related field.