Director - Client Partner

• Account growth dimension Responsible for delivery relationship building and establishing Nagarro as a trusted partner by working closely with the customer
• Enables Nagarro to get increased/repeat business through excellence in delivery, consultative and pro-active sales internally, ideally is positioned in the client's geography and frequently meets key client-side stakeholders.
• Updates the Account Plans and leads or participates in the account management calls.
• Responsible for preparing and quarterly updating the account growth projections and quarterly presentation of the same to Delivery, Sales and Geo leadership
• Seek references/testimonials from customer Delivery excellence dimension Captures customer's vision and ensures the delivery meets the expectation.
• Works and collaborates with Delivery Manager to smoothen out delivery issues (progress, cost, budgets etc.) and manage client expectations.
• Identifies topics on which Nagarro can innovate and consult to create strategic breakthroughs for the client business.
• Identifies service improvements to increase customer satisfaction.
• Acts as the escalation point for onsite resources when issues arise with resources and manages any dispute or conflict.
• Manages the contractual, financial and legal aspects (Invoicing, receivable, MSA, SOWs, renewals etc.)

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• MBA or advanced degree preferred.
• Proven leadership experience in a growth-focused role
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Strong analytical skills and financial acumen.
• Proficiency in CRM software and other sales tools