Business Analyst/Coordinator

Job Title:

Business Analyst/Coordinator

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

• Requirement Gathering and Analysis:
  • Collaborate with stakeholders to gather and document business requirements.
  • Analyze and translate business needs into detailed technical specifications and use cases.
• Team Coordination:
  • Coordinate multiple development teams to ensure alignment and efficient workflow.
  • Facilitate cross-functional communication and meetings to synchronize efforts.
• Project Management:
  • Manage and monitor project timelines and deliverables.
  • Identify risks and develop mitigation strategies to ensure successful project delivery.
• Stakeholder Communication:
  • Act as a liaison between stakeholders and development teams.
  • Provide regular status updates and gather feedback for continuous improvement.
• Quality Assurance:
  • Assist in the development and execution of test plans.
  • Ensure that the final product meets the business requirements and quality standards.
• Qualifications:
• Education:
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
  • Minimum of +5 years of experience in a business analyst role within a software development environment.
  • Proven experience coordinating multiple development teams and managing complex projects.
• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in project management tools and software (e.g., JIRA, Trello, MS Project).
  • Familiarity with Agile and Scrum methodologies.
• Additional Qualifications:
  • Certifications like CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are a plus.

#ConcentrixCatalyst

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.