Business Analyst

We build. We create impact.

Integrated in the team dedicated to IT business processes applications (ITSM/HR, Finance/legal, Sales, Marketing etc.), you will have the following missions on the existing application portfolio:

• Manage contractual negotiations with IT vendors
• Maintain Application inventory,
• Manage day-to-day User/Role assignments,
• Re-shape Roles Matrix and Segregation of Duties with key-users,
• Control periodically (sanity checks) as part of Financial audits,
• Formalize day-to-day procedures (“How-To”) in collaboration with all the teams concerned by the app
• Manage incidents from end-users (either resolve or escalate),
• When applicable, manage enhancement requests: prioritize with Business, follow-up implementation, test and follow defects, organize deployment and communication,
• Involvement on security matters may go beyond this scope and include Salesforce / SAP.

Requirements

Qualifications we’re looking for.

• At least 5 years of experience in a similar position, ideally in international environment
• Business experience (non-IT, for instance Finance, Sales or Purchase Administration) would be appreciated
• Worked on ITSM Applications to track incidents and requests
• Languages : English fluent