Data Center Technician II

What this Job Entails:

The Data Center Field Technician performs or assists with the installation. maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Colocations, and Edge facilities. They are a mobile force capable of moving between locations, working on a diverse array of gear, and interacting with other technicians.

Scope:

• Works on complex assignments requiring a high degree of initiative
• Requires some oversight and reports to a team leader

Your Roles and Responsibilities:

• Take an apprentice role in installing, moving, decommissioning, and troubleshooting hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, network, firewall, and other devices within the Data Center and outside of it
• Confirm and label devices, racks, and cables
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Work under the direction of a lead Data Center Technician, the Site Operations Supervisor, and/or Operations Manager; and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
• Perform design redlining and produce detailed reports and documentation
• Maybe be required to fulfill on-call duties on a rotating basis
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Working in Client’s Data center, providing 24x7 technical support.
• Installing and configuring from data link layer to application layer of the whole network system in the data center.
• Daily monitor and maintaining the network, ensure network availability so that the remote users can have stable access to the servers.
• Engaging in site layout, network construction planning, quality control and ensure data safety.
• Supervising server support specialist to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. (2) Requirements of Services: • Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology
• Experience installing servers and their components including installing boards, cards, hard drives, and a diverse number of software products;
• Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with Clients, manufacturers, and technical support staff;
• Ability to diagnose data communications problems with using specialized tools, test equipment, and software utilities;
• Extensive, successful experience interacting with both coworkers and Clients; • A+ and CCNA certifications; and/or training from applicable hardware and software manufacturers will be an asset;
• Knowing power and air flow system will be an asset.

**Preferred Qualifications:

• Certifications in Networking, Server/IT infrastructure and Data Center technologies are desired

**Physical Demand & Work Environment:

• Physically assist in moving and racking equipment.
• Able to safely lift and move a minimum of fifty (50) pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record