Product Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sales Origination Product Delivery team is responsible for maintaining and enhancing frontline digital products with capabilities that address business objectives and enable optimal client experience. As a Product Specialist on the frontline sales origination platform, you will assist the product team in delivering the product iterations that satisfies user, client and business partner needs while maximizing business value. This role will be assigned to delivery pod(s) that focus on product and/or project delivery impacting our sales and origination platform, leveraged by our frontline employees across CIBC’s channels.

In this role, you will assist the product team in being the voice of the user and prioritizing features & deliverables. You’ll support the delivery pod in understanding the needs of various stakeholders (lines of business, technology, risk, governance etc.), in ensuring alignment across various groups regarding the product iterations, and ensuring that the team understands, and is aligned to the vision and path of delivering the product iteration.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Support the product team with key deliverables – working with stakeholders, business partners, and analytics to understand the business/user/customer problem and develop a product backlog that solves for user problems, meets business objectives and prioritizes work with the maximum value. Support in determining/analyzing success metrics & benefits.
• Identify & document key processes and procedures – working closely with the product team and key stakeholders, serve as process subject matter expert for the assigned product, projects and/or initiatives
• Assist with user stories & product requirement creation – support product team in the development user stories in a collaborative fashion with business system analysts, design, technology teams, lines of business and various members of the product team.
• Work with and drive alignment with stakeholders – assist product team in ensuring that we are delivering the right initiatives at the right time and keeping our stakeholders engaged throughout the delivery life-cycle. Understand and support the team in managing competing needs & priorities.

Who You Are

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard and by surround yourself with a diverse network of partners. You build trust through respect, authenticity.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You can effectively communicate. Your communication is effective and reflective based on who your audience is. You can foster buy-in with stakeholders and partners.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Campaign Development, Communication, Creativity, Customer Experience (CX), Design Processes, Teamwork