Business Development Operations Manager

We Go Beyond:

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

Responsible for developing long-term training and self-service strategies while managing the onboarding and contracting processes and teams. Their main focus is to provide an efficient and effective onboarding process that will maximize supplier satisfaction while optimizing SKU growth and reducing costs. They will develop and implement strategies based on analysis of data that supports sku growth with regards to recommendations from the various business stakeholders (merchandising, partner care etc). This role is expected to build internal and external relationships by creating value and opportunities for Overstock and its many Suppliers.

​Job Responsibilities

• Lead and direct a team of trainers and contracting associates
• Define overarching goals with a focus on forward looking strategy
• Drives ongoing process improvement to deliver increasing efficiency in all processes
• Identify roadblocks and provide solutions to allow for maximum automation and self-service
• Anticipate, monitor, and respond to changing operational and business KPI's
• Ensure associates follow up with potential and new Suppliers to move them through the acquisition and onboarding process, answer any questions and concerns
• Document and maintain reporting of onboarding pipeline at each stage of the process
• Communicate to business stakeholders (merchandising, partner care etc) status of all new supplier's progress to assist with the finalized product assortment plans
• Continually research new training strategies to optimize partner onboarding
• Regularly collaborates with partners on potential program and system improvements
• Maintain and create training materials to reflect all new processes and policies
• Perform other duties as required and assigned by manager and upper management.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.

Job Requirements

• Experience in at least two related fields: team management, account management, product management, project management, or training facilitation
• Strong organizational skills including prioritizing, scheduling, time management and meeting deadlines
• Experience in communicating complex business concepts in verbal and written form
• Ability to think and react in a high-energy, fast paced environment
• Ability to think both strategically and tactically with strong attention to detail
• Proactive attitude; willingness to roll up sleeves and dig deep to achieve goals

Skills

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• Excellent written and oral communication skills
• Excellent organizational skills and the ability to multi-task
• Ability to use critical thinking in analyzing and resolving problems
• Proven ability to scale and grow with a business
• Good balance of strategic thinking and operational execution
• Prior experience in a high performance, fast-paced industry
• Comfortable in technology-driven business environment
• Experience in online retail, supply chain, logistics or training is a plus.
• Experience hiring and leading diverse teams

Education

• ​Bachelor’s degree or equivalent experience ​preferred

Certifications

Physical Requirements

​This position requires the incumbent to sit, stand and perform general office functions. Bending, stooping and reaching are also frequently required. Duties may also require occasional lifting, carrying, pushing, or pulling of objects weighing up to 25 lbs. and occasionally working in a warehouse environment.​

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

Who We Are:

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer:

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…

*Benefits vary based on position, tenure, location, and employee election

Physical Requirements:

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity:

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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