Customer Care Professional

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Make outbound calls and provide information and education regarding program features and requirements.

• Gather and verify demographic information
• Document calls, ensure completion and accuracy and submit reporting to management
• Gather information and encourage callers to perform a specific action based on the needs of the call campaign
• Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls
• Maintain performance and quality standards based on established call experience guidelines
• Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign Education/Experience: High school diploma or equivalent. Associates degree preferred. 1+ years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred. Knowledge of medical terminology preferred. Bilingual preferred.Pay Range: $15.29 - $26.20 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.