IT Specialist - EUC Engineer

Experian's Digital Workplace Team are responsible for all aspects of end-user computing at Experian, looking after everything from desktops and service desk through to Unified Communications and conferencing.

The IT Specialist works as part of a team responsible for Global Service delivery of password manager, email, collaboration and productivity tools, endpoint management, and mobility services to Experian's workforce.

The IT Specialist works as part of a team responsible for Global Service delivery of password manager, email, collaboration and productivity tools, endpoint management, and mobility services to Experian's workforce.

This is a remote UK based position reporting to the IT Manager for the Digital Workplace team.

Responsibilities:

• Service Management for 1Password, global password manager tool
• Advanced configuration, design, management and administration of 1Password, Microsoft Azure, Intune, Jamf and O365
• Implement enterprise solutions across multiple Microsoft/Apple/Android device management platforms and Microsoft O365
• Observe ITIL standards and processes
• Incident resolution, Problem & Change Management
• Support production systems (including on-call cover where required)

Requirements

Experience of the following technologies is required

• O365 Administration (Exchange Online, Teams, OneDrive, SharePoint Online)
• Device Management and Administration, systems such as Microsoft Intune and Apple Jamf
• Microsoft Azure

The following skills

• Proficient troubleshooting and problem solving skills
• Experience with performance, capacity planning and tuning of Microsoft operating systems
• Strong Automation skills & mindset
• Collaboration with security and network leadership to ensure that services dependencies, performance and stability are met
• Building strong business relations with colleagues within the business to promote Digital Workplace
• Build a network of support contacts around global Experian to improve technology services provided within scope