Linux Engineer

Linux Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do

Job Description:

The Senior SME is a senior position supporting GreenLake Management Services customers and engineers for successful outcomes and contributes effectively towards process adherence, technical guidance, and service delivery support.

The Senior SME would be responsible for account KPI’s and Continual Service Improvement leading to efficiency, optimization, and transformation of account experiences.

Eligibility

• Bachelor’s degree in Engineering (or Equivalent).
• Experience: Above 10+ years of experience in Enterprise technical support environment for Linux server administration.
• Must have any of Relevant certification on the latest track on Redhat/SUSE/Cloud.
• ITIL certification is an added advantage
• Flexible to work in 24X7 support environment

Key Responsibilities:

• Lead the delivery outcomes for designated Accounts.
• Lead, Own and Drive all Major incidents End-End and providing the RCAs.
• Conduct / Participate regular customer meetings and provide regular status reports on Greenlake Managed Services performance.
• Prepare / maintain the Technical Documentation – Inventory, HLD/LLD, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account.
• Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction.
• Act as the primary point of contact for all Linux technology related Greenlake Managed Services inquiries and engagements.
• Collaborate with Cross-Functional teams to develop and implement Greenlake Managed Services solutions that meet clients' Linux technology needs.
• Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Greenlake Managed Services customer for the GMS Linux Practice.
• Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology.
• Participate in regular in Cross Functional Services group meetings focused on Continual Service Improvement across all ITSM process areas
• Identify and lead the execution of process improvement initiatives.
• Participate and represent technology in transition and pursuit activities
• Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Becoming a trusted advisor inside and outside the team/technology area.

Technical skills:

• Strong Knowledge in Linux ( Level 3 / Level 4 ) – Redhat /SUSE/CentOs / Oracle Linux
• Strong understanding and Hands on knowledge of Cluster and High Availability Services ( Serive Guard ( SGeLX ) , Suse native cluster (CRM ) and PCS cluster.
• Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation
• Knowledge and hands-on on Other technologies and converged solutions like Compute, VMware SAN & Cloud
• Good Knowledge and Hands-on on Patching Solution on Redhat ( Redhat Satellite ) and SUSE RMT/SMT.
• Good Knowledge and Hands-on on Linux KVM / Virtualisation – SUSE KVM / Redhat Virtualisation – Install , config and administration
• Good Knowledge and Hands-on on Native Linux Backup / Recovery Solutions – Like REAR Backup – Install , Config and Administration.
• Knowledge on Automation / Dev Ops practices.
• Hands-on administration and operation of scalable IT infrastructures on both internal cloud, vmware, and physical environments.
• Install and set up Linux systems and servers, often for organization-wide deployment.
• Configure specific applications in concordance with run book requirements.
• Perform routine system maintenance and resolve server-side issues as they arise.
• Perform OS and application upgrades and server migrations to new environment
• Maintain security and OS patch management for linux based systems
• Install and maintain agents on servers for centralized monitoring and management
• Maintain inventory updates of system in centralized inventory and management systems
• Update documentation on current environment
• Experience with Ansible or similar tools is desired
• Working both independently with little supervision as well as in a team environment.
• Manage and maintain currently supported and subsequent Linux based Operating Systems (OS) on physical and virtual operating environments,
• providing technical oversight and consultation services.
• Utilize Linux scripting (Bourne, PERL, BASH, PowerShell, etc.) to optimize and automate system administrator tasks.
• Provide technical support for disaster recovery efforts (actual or simulated).
• Perform hardware and software technology refreshes, ensuring milestone compliance while coordinating with MPs to minimize disruptions.
• Work with and manage Incident Management tickets within help desk ticketing system.
• Perform back-up/recovery functions for Linux server environments.
• Perform all security/compliance functions for Linux server environments.

Non-Technical Skills:

• Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity (+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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