Senior Manager Information Technology - Operations

Senior Manager Information Technology - Operations

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services. Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward. Join us and redefine what’s next for you.

What you’ll do:

Job Family Definition:

A minimum of 15 years in managing IT systems and its operations. Responsible for making sure that the SLA's are met and the system stability is maintained.

Directs, manages, leads, and coordinates the integration of existing and/or new Information Technology solutions according to requirements of one or more functions, businesses, geographies, and/or IT transformational activities. Areas of responsibility may include business and technical systems design, acquisition and/or development, implementation, and support; infrastructure design, acquisition, implementation, operation, and maintenance; client services support. Establishes functional business plans and technical project/program objectives to meet the short- and long-term goals and metrics of the organization, including internal/external partners required to utilize alternative resourcing plans. Understands, articulates, and optimizes application and process capabilities for use by multiple/all business and IT constituents; drives architectural standards and simplification. Ensures the design, development, delivery and supportability of services/solutions for businesses are in accordance with business and IT objectives.

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 15 or more direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manages activities of ICs (typically Expert/Master) and/or MG1s with accountability for a large multi- department area(s) or location(s) with significant impact on business unit results, organizational strategy, and transformational activities. Often carries program management responsibilities with multiple projects.
• Applies mastery level subject matter knowledge and alternative resourcing plans to manage staff activities in solving most complex business/technical issues. May interpret policy or recommend policy exception.
• Understands, articulates, and optimizes application and process capabilities for use by multiple IT constituents.
• Directs and controls activities for a pan-company business or IT area, typically consisting of multiple disciplines. Plans, directs, and monitors high-end operational/tactical activities of staff as well as drives the strategic multi-year plan for the team. May influence or participate in the creation of the domain or sub-domain strategy.
• Drives architectural simplification and ensures capabilities and applications are done "once for the company".
• Ensures that systems and applications are highly available and meet or exceed performance expectations, and require little to no support.
• Understands, articulates, and optimizes application and process capabilities for use by multiple/all business and IT constituents.
• Ensures team meets or enables achievement of relevant IT metrics and commitments per IT business goals and objectives.
• Provides technical as well as people leadership.
• Exerts influence horizontally and vertically in the organization; demonstrates business acumen and applies it for effective business engagement with internal customers and effective management of programs and initiatives.
• Drives change management beyond the immediate team and for the business unit; takes personal ownership of the IT strategy and drives support of it.

What you need to bring:

Education and Experience Required:

• Typically a technical bachelor's degree or equivalent; advanced degree may be preferred. 15 years minimum related experience with minimum five years of management or supervisory experience.

Knowledge and Skills:

• Demonstrated strong expertise within relevant fields or disciplines. Strong knowledge or business experience in other business units or functional areas of the company.
• Experience directing and controlling the activities of multiple functions.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity (+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Information Technology

Job Level:

Manager_2

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.