Operations Engineer

Within the COO/Group Services/Risk organization, the Asset & Liability Management (ALM) team is looking for an Operations (OPS) Engineer to technically manage and support a platform with Microsoft-based applications and IT components. Also, maintenance and documentation of security control measures are part of the role.

Your work environment

To enable ING’s monthly financial forecasting processes and to support ING stress tests, the ALM platform has been set up. The platform is used by ING business lines, Financial Risk, Finance and Bank Treasury for replication modelling, risk centralization, stress testing and financial forecasting. Technically, the ALM platform consists of an in-house developed data staging area, based on MS SQL Server, C#, Azure DevOps, other Microsoft components, an off-the-shelf application running on Windows OS and ALM Reporting Area (Power BI)

Further development of the ALM platform has been prioritized by higher management as one of ING’s most important strategic worldwide objectives. In the previous years the ALM platform has transformed into a group-wide standard, and step by step our department is onboarding new countries – and in parallel our teams are growing.

Your ALM team is a so-called BusDevOps squad, combining expertise of business, IT DEV and IT OPS specialists. The team works according to Agile scrum, which means that work is sliced and planned in sprints, and as a team you take responsibility to deliver value according to sprint planning. Together with your team, you are responsible for supporting a stable, standardized, and secure ALM platform. And together with all stakeholders, you jointly work towards the combined goal: have all the ING offices worldwide use one ALM standard.

Job description and responsibilities:

• Responsible for coordination of features or projects related to the IT components of the ALM department and underlying infra
• Responsible for availability, performance, security, monitoring, capacity management and lifecycle management of the applications, Windows Servers, Citrix, and MS SQL databases with SSAS and SSRS components
• Responsible for Incident-, Problem-, Change- and Configuration Management of the ALM applications
• Translate Security policies into requirements, implement and document security measures keeping ALM applications compliant with IT Risk Policies, Minimum Standards and Process Control Standards
• Explain Security requirements to stakeholders
• Coordinate, carry out and document IT security test procedures, e.g. related to SOX or other regulatory requirements
• Responsible for evidencing of applied security controls keeping IT Risk Measurement Platform (ITRMP) up-to-date and supporting internal and external auditing
• Carry out upgrades and clean installs, remove redundant databases, carry out patching, analyze capacity issues, structure processes, run (C#) scripts
• Responsible for managing and carrying out all deployments on the Production and Acceptance environments
• Align with ING Infra and ING Private Cloud departments where needed, e.g. about keeping Service-Now and CMDB in line with infra changes, patches, memory/CPU allocation, backup and restore, disaster recovery testing, security event monitoring
• Facilitate the monthly business processes of the user groups. To do so, closely cooperate with end users and the Business Analysts in your team. Analyze, coordinate and resolve incidents, implement changes
• Coordinate user access management of the applications
• Where requested, be a sparring partner in projects which are led by the Developers in your team, e.g. to ease future support and maintenance of new developments

Your profile

• Team player
• Pro-active and hands-on attitude, quick learner
• Analytical mindset, you bring structure in complex situations
• You peel down technical problems, determine root causes, estimate risks, and based on information and analysis you implement the best suitable solution
• You are service oriented and communicate and in a natural way you align with a wide array of global stakeholders such as your team (squad and tribe) members, ING Infra, and end users.
• Willing to learn and understand business requests. You develop new insights and drive towards results
• Minimum of 2 years in application management, operations or infra roles, dealing with MS SQL Server and Windows Server
• Educated and capable to understand security policy documents (written in English)
• Fluent in (Dutch and) English
• In exceptional occasions if the team request you to, you are willing to work or be stand-by outside business hours
• Bachelor or Master degree
• Understanding of, or at least interest in the following:
• Standards in IT Security
• Deployment processes (pipelines) and cloud environments
• An Agile/Scrum way of working
• Financial processes.

What do we offer?

• Experience in working on one of ING’s most important worldwide programs
• Your work enables you to develop yourself in areas of IT, IT Security, risk management, IT management, and Agile/Scrum roles

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.