IT Support & Infrastructure Manager

About Kepak:

Kepak Group is an Irish company and one of Europe’s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.

What are we looking for:

We are seeking a skilled and motivated IT Support & Infrastructure Manager to join our team at Kepak, Watergrasshill, Cork.

The ideal candidate will possess a strong technical background, including SQL skills, strong networking, VMWare/Veeam and have experience in providing IT support in a manufacturing or similar environment. As an IT Support & Infrastructure Manager, you will be responsible for ensuring the smooth operation of all IT systems and equipment within the site whilst managing the on-site team.

What to expect in the job?

• Team Leadership: Lead, mentor, and help enhance and develop the capability of the on-site IT Support team
• Provide technical support: Offer prompt and efficient troubleshooting, problem resolution, and technical assistance to all staff regarding IT systems, software, and hardware
• Maintain and repair IT infrastructure: Install, configure, and maintain computer systems, servers, network equipment, and peripherals such as printers and scanners, switches, Access points etc
• User account management: Create and manage user accounts, permissions, and access rights for staff across various systems, ensuring security and compliance with company policies.
• IT inventory management: Maintain an accurate inventory of IT equipment, including tracking software licenses, conducting regular audits, and coordinating with vendors for repairs and replacements.
• Network administration: Technical lead in managing Watergrasshill’s local area network (LAN), ensuring proper connectivity, security, and performance – including VLAN’s, Aruba Central, Meraki WiFi setups. Sophos XG Firewall administration advantageous.
• Software support: Install, configure, and provide support for factory-specific software applications used across the production environment.
• Documentation and training: Develop and update technical documentation, guidelines, and standard operating procedures for IT systems and train staff on their usage.
• Working as part of a larger group wide team, you will work to both individual and group targets.
• Stay up-to-date with technology trends: Keep abreast of emerging technologies and industry best practices to recommend improvements and upgrades to the site’s IT infrastructure.

Requirements

What we need from you?

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• Proven experience working in IT Support in a manufacturing or industrial environment is highly desirable
• Strong leadership skills with the ability to build, mentor and develop the on-site IT Support
• VMWare/Hyper-V/Veeam: A good understanding of VMWare virtualisation and experience with Veeam backup and replication a must. Hyper-V advantageous.
• Proficient in troubleshooting and resolving hardware and software issues. Familiarity with Windows operating systems, networking concepts, and server administration.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong interpersonal skills to provide friendly and effective customer support.
• Problem-solving ability: A systematic and analytical approach to problem-solving, with the ability to identify root causes and implement effective solutions in a timely manner.
• On call rota outside of normal working hours and weekends

Please note: due to the nature of our business, this role is site based.

Benefits

What can we offer you?

• Employee discount platform
• Pension scheme
• Discounted health insurance
• Company phone
• Company laptop
• Subsidised canteen
• Free parking
• Cash sales on company produce available
• Flexibility of holiday planning
• Permanent contract
• On call allowance

Note: This factory is located in an area that is not easily accessible by public transport.