Client Services Officer

• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
• Liaise with clients to plan and implement the provision of agreed services to meet client requirements, in accordance with consultant scheduling, client service agreements and Medilaw processes, standards and protocols.
• Coordinate all activities associated with the Medilaw claimants files, incoming legal briefs, business records and other information:
• Prepare complete claimant medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
• Archive old claimant medical files.
• Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Medilaw.
• Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
• Undertake other tasks assigned to Client Services, including reception duties, to provide a comprehensive and high standard of quality services to clients.
• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.

Requirements

• Demonstrated experience as a Client Services Officer or a similar position.
• Experience in coordinating and delivering client focused business processes and services.
• Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
• Demonstrated ability to provide excellent client service to both internal and external clients.
• Demonstrated ability to work independently and within a group environment.
• Excellent oral, written and interpersonal communication skills.
• Proven experience in managing multiple stakeholders and associated skills in influencing and negotiation.
• Commercial awareness and track record of working within a goal oriented environment.
• A personal approach which is positive, enthusiastic, friendly and helpful.
• Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint