Insights Analyst

Responsiblites:

• Evaluate interactions between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking.
• Use predefined rules to label interactions consistently and objectively.
• Apply verbal and written communications to evaluate quality and compliance while revealing customer insights.
• Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system.
• Work independently and collaboratively with a virtual team to promote accuracy and consistency.
• Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients.
• Become a subject matter expert in the programs and services offered by our clients.

Requirements

Our ideal Insights Analysts has the following qualifications:

• Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields.
• 1-3 years of experience in health care, social work, compliance, quality assurance or similar fields.
• Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) especially welcome.
• Customer service, call center, direct patient care or telephonic care management experience desired.
• Must have superior listening and written communication skills.
• Working knowledge of Microsoft Office suite.
• Demonstrate timeliness by meeting deadlines for assignments and special projects.
• Ability to work effectively autonomously with limited supervision.
• Strong communication and collaboration skills and a desire to learn.
• Process-driven with high attention to detail.