Game Operations Specialist

Second Spectrum is a Sports Emmy-winning data & tech company that is building the next way of seeing sports - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the NFL, NBA, English Premier League, ESPN, Amazon, and CBS Sports.

We are pushing the boundaries of deep tech -- machine learning, computer vision, big data, augmented and virtual reality. Our passion for cutting-edge design and decades of experience playing college and professional sports is an equal part of the magic that brings unique and innovative products to life. These products have helped Second Spectrum partners to multiple NBA championships, to win matches on football pitches around the world, to entertain and educate millions of fans on TV and digital. In 2021, Second Spectrum was acquired by Genius Sports, bringing together a unique combination of technological, operational and commercial capabilities. We're just getting started turning our joint vision of transformative sports technologies into reality.

Second Spectrum is the place to be if you’re interested in working on cutting edge technology in sports, alongside incredibly driven and ambitious teammates. Our innovative and dynamic environment emphasizes opportunities for motivated individuals to maximize their growth and impact.

The Role

We are looking for an individual who can lead as a game operations specialist. Overall, this role is responsible for ensuring the overall success of tracking and event validation for multiple sports leagues around the world. The specialist will assist the team to process live tracks, validate sports-specific markings and events, handle day-to-day activities, develop and implement future strategies, and to work closely with department leadership to meet expectations and objectives.

Specifically, this role will:

● Collaborate with a large and diverse international staff of peers.
● Master and have complete command over the entire tracking and event system and processes.
● Maintain and develop documentation.
● Influence operational staffing decisions in synchronization with engineering development and client service-level agreements.
● Be the knowledge bank for game operations to identify and troubleshoot system failures.
● Offer operational support on game days.
● Evaluate data discrepancies.
● Ensuring a strong global collaboration with multiple international offices.

Stretch responsibilities:

• Manage a large staff of contractors.
• Proactively possess the people management skills to oversee the real time performance of a rotating team of international contractors.

Qualifications:

● A strong tolerance for repetitive tasks.
● Knowledge and experience with definitional sports terms and markings.
● Prior experience with making time-critical judgment calls regarding live data processing, engineering
support.
● Prior experience collaborating live with remote colleagues.
● Understanding of the current landscape and recent past of major professional sports leagues.
● Attention to detail; speed and accuracy are a must.

Other Desired Qualifications:

● Ability to present opinions in a group setting.
● Strong desire and aptitude to learn new skills as well as build on top of current strengths.
● Accountable to self prioritize current and upcoming workloads.

Additional Position Details:

● Must be able and available to work evenings, weekends and holidays.
● Must be able and available to work according to the various sporting league schedules, which includes
holidays during the regular season (including day after Christmas Day (Boxing Day) and New Year's Day).
● Must possess flexibility, including early morning and late evenings.

What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.