Senior Customer Relationship Management Executive

From day-to-day, you'll...

• Work closely with Senior/ Assistant CRM Manager, Brand, Sales and Digital teams to plan, develop and execute CRM strategy and customer roadmap to acquire, grow and nurture customers;
• Be Creative, advice on elevating customer journey and engagement strategy, ensure smooth customer journey within Vita Green;
• Personalized communication and offer by working with Marketing team to build compelling message and content, set up customer journey with Marketing Automation tools;
• Define campaign performance metrics, measure performance, monitor KPIs and derive actionable insights;
• Monitor, analyze and optimize brand and campaign performance, dig out insights for driving performance uplift;
• Maintain a joint campaign calendar across multiple brands and optimize for campaign synergies and ensure it is aligned with the corporate level contact strategy;

Requirements

You'll be a great talent, if you are…

• Degree holder in Business, Marketing or similar field with at least 3 years working experience in CRM field, preferably in Retail / FMCG industry, less experience will be considered as a CRM Executive;
• With proven record in implementing CRM program, campaign management and customer lifecycle management;
• Experience working with external agency, e.g. Creative agency and external vendor;
• Customer Centric mindset;
• Strong data analytic skills, capable of interpreting ad performance data and providing improvement recommendations;
• Proactive, detail minded and able to work independently in the fast-paced environment;
• Good communication and presentation skills to all level of stakeholders;
• Self-driven with can-do attitude and ability to deliver quality output

Benefits

We Will Offer You....

• Flexible working hours
• A Career opportunity with the market leader in the health product sector
• Casual wear every day to enjoy your work
• Fun working culture with challenges to learn and grow together
• A career with the market leader in the health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discounts to experience our quality products
• Annual discretionary and performance bonus
• Special leaves including birthday leave, study leave, travel leaves, etc.

And more...