Coding and Billing Lead and Training Specialist

Job Posting Title:

Coding and Billing Lead and Training Specialist, Revenue Cycle, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

This position will be on-site and the candidate must be local to Austin and surrounding areas.

Purpose

The Coding and Billing Lead and Training Specialist oversees the Coding and Billing team, facilitates the revenue cycle process following patient accounts through the entire billing process after charge entry to completion of payment process working within Dell Medical School’s electronic health record (EHR). This position serves as the liaison between clinical departments, Patient Financial Services, payers, and patients and maintains accurate information regarding patient accounts receivable. Additionally, this role is responsible for training and development within the Coding and Billing team.

Responsibilities

• Lead and supervise the Coding and Billing Specialist team, providing daily direction and support while promoting a collaborative team environment. Partner closely with the Coding and Billing Supervisor, Benefits and Authorization Lead and Training Specialist, and Revenue Cycle Manager to resolve issues and ensure seamless patient care. Motivate, train, and recognize team members, ensuring optimal performance and addressing staffing shortages effectively. Assist with complex cases, identify areas for process improvement, and enhance team productivity while maintaining employee satisfaction.
• Acquire comprehensive skills and knowledge required for all Coding and Billing roles, including claim creation, account credits, and AR. Act as a subject matter expert, handling escalated issues. Assist with conducting performance evaluations to optimize team efficiency.
• Participate in new hire selection and conduct training sessions as needed, keeping training materials current and ensuring adherence to new procedures. Assist with maintaining and updating the practice’s Revenue Cycle Standard Operating Procedures (SOPs).
• Design and execute learning strategies and programs for Coding and Billing staff, focusing on onboarding, continuing education, and skill development. Collaborate with Revenue Cycle leadership to align training initiatives with organizational goals and promote excellence and customer service. Evaluate training effectiveness and support career development through performance assessments and career path planning.
• Conduct quality reviews and audits of claims, AR worklists, account credits, and tasks to maintain accuracy. Assist in monitoring work queues and productivity metrics to ensure targets are met or exceeded; distribute workload effectively across the team. Implement various training methods (e.g., classroom lectures, online modules, job-shadowing) to enhance staff competency and performance.
• Perform other related duties as assigned.

Required Qualifications

High school diploma or equivalent. Minimum 5 years of supervisory experience in healthcare. Proficiency in electronic practice management systems and billing processes. Strong communication skills with the ability to interact effectively with stakeholders. Knowledge of Medicare, Medicaid, commercial, and managed care insurance plans. Excellent organizational, problem-solving, and critical thinking skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in MS Office and other relevant computer applications.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree. Bilingual in English and Spanish. Experience with Athena or similar EMR systems. Previous experience in a multi-practice healthcare setting. AAPC - Certified Professional Coder (CPC) Certification

Salary Range

$63,000+ depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.