IT Tech Support

• Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
• Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
• Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
• Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
• Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
• Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
• Provide a day-to-day technical support such as consultations and provision of services for users.
• Make and save reports of any related documentation.
• Eager to learn and participate with new applications, software, and networking stocktaking.
• Prepare necessary technical report when requested by the management.
• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
• Execute duties in accordance with the standard IT service operating procedures.
• Perform any additional duties as instructed by management.

Requirements

• Associate Degree (Preferred) and/or equivalent technical training.
• Must be able to write, speak and read English, full professional proficiency.
• Preferably, 1 year of previous IT and/or technical computer experience.
• Detail oriented and be able to work in a team.
• Problem solving skills and working on different assignments simultaneously.
• Refined manner of speech with peers.
• Flexibility to work weekends, holidays, and overnight shifts when needed.
• Must be able to wear assigned uniforms and maintain professional appearance standards
• Must be able to obtain a MI Casino Employee Registration license through the MGCB.