Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Dubber is revolutionizing how businesses capture, analyze, and leverage their conversations with cutting-edge AI technology
About Us
Dubber is the world’s leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built to scale to meet any need, Dubber allows organisations to unlock the insights to be found in calls, videos and messages.
Already adopted as core network infrastructure by hundreds of global communications services and applications worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.
Dubber is listed on the Australian Stock Market (ASX:DUB) with offices in Melbourne, Sydney, London, Oxford, and Dallas.
The Opportunity
Dubber is scaling rapidly and to meet the needs of our growing customer base we are looking for a customer-focused support engineer to join our team and be responsible for delivering high quality service and support to our customers. Our customers can be large corporate organisations and service providers such as telcos, banks, and utility companies.
As a Technical Support Engineer you will sit within our Global Support Team who provide our customers with 24/7 support, and work closely with Dubber’s development teams who work within an agile/ scrum framework. Working as part of a team is vital in this role, in order to manage workload with the rest of the Partner Service Management and Support Team. This role requires a highly organised individual with the ability to adapt to different ways of working.
Based in our Oxford office, with flexibility for remote working, you’ll be an integral part of our EMEA and Global Support Team.
What’s your impact?
About You
You build good relationships by using your excellent interpersonal skills and are comfortable talking to technical and non-technical people. You can obtain the information that you require whilst managing expectations and prioritising your work.
You have strong problem-solving and organisational skills, with the ability to complete in depth investigation into customer fault reports and incidents. You pick things up quickly, and enjoy developing your technical ability to understand and support customers. You’re adaptable and can pivot flexibly to different ways of working.
Being a team player is vital in this role in order to manage the workload with the Service Delivery Team.
You must have:
Knowledge of the following technologies is highly desirable but not essential:
Why Dubber?
Next steps
We will be reviewing applications as they come in so don't wait to apply, and please reach out to recruit@dubber.net for a confidential chat or if you have any questions.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
🇬🇧Added a day ago
Council Tax/Business Rates Support Consultant
NECSWS - A company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year
🇬🇧Added a day ago
Technical Support Engineer
DrDoctor is a company that aims to help the NHS work better by radically transforming the delivery of health services to make healthcare work for everyone – patients, doctors, administrative teams, and taxpayers
SQL ServerT-SQLMicrosoft AzureWeb based ApplicationsPowerShellbashSplunkDatadogPingdomCloud
🇬🇧👶Added 3 days ago
2nd Line Support Engineer
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience
Azure/Active DirectoryGroup PolicyMS ExchangeSharePointOffice 365VMWare vSphereHorizon View ClientPowerShellJenkinsAdTempus + 5
🇬🇧👶Added 2 days ago
2nd Line Support Engineer
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience
Azure/Active DirectoryGroup PolicyMS ExchangeSharePointOffice 365VMWare vSphereHorizon View ClientPowerShellJenkinsAdTempus + 4
🇬🇧👶Added 3 days ago
2nd Line Support Engineer
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience
Azure/Active DirectoryGroup PolicyMS ExchangeSharePointOffice 365VMWare vSphereHorizon View ClientPowerShellJenkinsAdTempus + 5
🇬🇧👶Added 3 days ago
2nd Line Support Engineer
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience
Azure/Active DirectoryGroup PolicyMS ExchangeSharePointOffice 365VMWare vSphereHorizon View ClientPowerShellJenkinsAdTempus + 5