Infrastructure Technical Team Leader L2

Key Responsibilities:

• To act as the team focal point for a major customer, to include the scheduling and reporting of all relevant deployment and management activities;
• To ensure that team tasks are scheduled and shared equally amongst the team and shift patterns have suitable cover
• Track team performance, including setting and tracking individual targets /objectives and carry out individual feedback sessions;
• Identify skills gaps and training requirements, and mentor team members;
• Schedule work tasks and track to resolution;
• To provide proactive support and monitoring of all Telefonica Tech MS hosted environments;
• To triage and help resolve issues raised by customers and internal users;
• Backup monitoring and where required, liaising with third party support for fault resolution;
• The (Lifecycle management) Implementation, configuration, maintenance and decommission of hardware devices and virtual machines on both VMware and Hyper-V platforms across multiple datacentres.

Skills and Experience:

• Previous experience of managing a technical team and setting tasks and objectives;
• Excellent organisational skills with an ability to work to tight deadlines and manage priorities;
• Experience of working to ITIL process and guidelines;
• Good understanding of security patch management processes and tools;
• Experience working within a dedicated IT department;
• An understanding of Virtualisation and backup technologies;
• Excellent communication skills both oral and written