Staff Outbound Product Manager

Job Description

This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market. Furthermore, you will support the adoption of Generative AI solutions by collaborating closely with customers and implementation partners to guide them toward achieving 'First Value,' ensuring they realize tangible benefits from our GenAI offerings.

As a Staff Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base. You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals.

What you get in this role

• Communicate the Platform story (vision/direction) in high-touch settings to support customer acquisition & retention
• Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the Platform as their platform of choice
• Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
• Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
• Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
• Develop an understanding of how customers are using the platform to inform how adoption is affected
• Provide product technical & functional expertise to customers in high-touch settings
• Promote “best practice” implementations
• Participate in at-scale workshops, webinars, and other customer adoption initiatives or events

Requirements

• Extensive knowledge of the Now Platform and ServiceNow business solutions (i.e, IT Service Management, Customer Service Management, HR Service Delivery, etc.)
• 8+ years in a customer-facing role with Now Platform, product management, technical pre-sales, or similar role
• 4+ years of experience with ServiceNow technology products
• World-class presentation and public speaking skills to evangelize in different settings
• Exceptional communication skills to include technical and business concepts
• Very strong written communication skills and ability to create compelling narratives
• Must enjoy working in a highly collaborative environment
• Ability to think strategically, learn fast, and communicate with impact
• Ability to travel, possibly 50% of the time
• Bachelor’s degree or equivalent experience
• English – fluent