User Helpdesk Engineer

IKH is a leading Software & Robotics Solutions company operating internationally. Within just a couple of years, our team grew up more than 80%, we moved into a new spacious and modern office, and we kicked off 2024 with several new and exciting projects in digital transformation, custom software and robotics.

We are now looking for an experienced User Helpdesk Engineer with strong technical skills and solid working experience to work with our in-house software team in new outsourced projects.

Responsibilities:

Testing / QA:

• Perform testing of configured modules and customizations to ensure functionality and performance meets business requirements.
• Document test cases and assist stakeholders on UAT.

Training Preparation and Delivery:

• Undergo intensive training provided by the Service Now implementation team.
• Develop a deep understanding of the functional use of the tool within our business context.
• Design and deliver effective training sessions to business users on the proper use of Service Now.

User Support:

• Act as Level 1 support for business users, addressing queries and troubleshooting issues.
• Provide ongoing support and guidance to ensure users are confident and proficient in using Service Now
• Document user issues and feedback, and report to the implementation team for continuous improvement.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or related field.
• Excellent communication and presentation skills, with the ability to convey technical information in a clear and concise manner.
• Strong interpersonal skills and the ability to engage effectively with diverse groups of users.
• Prior experience with Service Now is a plus but not mandatory.
• Experience in similar platforms is highly desirable.
• Understanding of ITIL processes.
• Demonstrated ability to learn new technologies and adapt quickly.
• Problem-solving skills and a proactive approach to addressing user needs.
• Ability to work independently as well as collaboratively in a team environment.

Benefits

• An attractive salary package
• Career development and growth opportunities
• An amazing private & open-office workspace in Athens
• Stable and enjoyable working environment