Senior Cash Collection Specialist

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.

At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

Role Overview: We are seeking a motivated Senior Cash Collection Specialist with 5+ years of experience. The ideal candidate will have strong financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and guiding junior team members.

Key Responsibilities:

• Manage and optimize the cash collection process with incorporating customer service skills.
• Develop strategies to improve collection rates.
• Resolve complex client queries and collaborate with Partners.
• Monitor KPIs and implement process improvements.
• Support colleagues and resolve complex cases.
• Ensure compliance with company policies with care of quality standards and service excellence.
• Collaborate with Local Finance teams and various stakeholders.

Requirements

Required Skills and Knowledge:

• About 5 years of experience in cash collection Files.
• Advance English proficiency.
• Advanced attention to detail and analytical thinking.
• Strong teamwork and collaboration skills.
• Excellent organizational and time management abilities.
• Proficient in problem-solving.
• Advanced customer service and interpersonal skills.

Benefits

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

Inclusion, Diversity & Equity

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about inclusion, diversity and equity at Dentons.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.

Reward and Recognition

Remuneration and benefits package will reflect the successful candidates experience and country where hired.