Endpoint Administrator

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 🏆

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture. 🌟

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Endpoint Administrator to play a pivotal role in maintaining the integrity and functionality of our client's endpoint devices.

Your primary responsibility will be to ensure that all endpoint devices, including desktops, laptops, and mobile devices, are operating efficiently and effectively. This will involve diagnosing and resolving a wide range of hardware and software related issues, from troubleshooting application errors to addressing compatibility issues. Additionally, you will be tasked with optimizing device performance and implementing solutions to enhance user experience and productivity.

Requirements

What you'll be doing:

• Troubleshoot and resolve technical issues related to end user computer functionality, performance, and security.
• Perform root cause analysis for recurring technical problems and implement solutions to prevent future occurrences.
• Develop and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Participate in the deployment and implementation of software updates and patches.
• Implement user and device base policies through group policy and modern device management tools.
• Provide training and guidance to end-users on the use of their device.
• Consistently live the values and demonstrate professional workplace behaviours that reflect the CT values.

What you'll bring:

• Previous experience in a Managed Service Provider (MSP) environment.
• Strong communication and interpersonal skills.
• Experience managing devices via MDM platforms.
• Knowledge of group policy and Intune management.
• Familiarity with ITIL Change Management processes.
• Excellent documentation skills and attention to detail.
• Ability to work autonomously and effectively in a dynamic work environment.

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

For more information about our role and CT Team please check out our website! https://www.ct.com.au

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.