Technical Business Analyst

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

We’re looking for people that want the challenges of working in an MNC with diverse clients, high paced development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative software. If you’ve already achieved great results in your career and want to extend to new clients, teams, and tools then this is probably the right opportunity for you.

We’re creating a team of motivated, ambitious people that want to show the world what they can do by creating great applications for customers. You’ll have access to great technologies, great people and opportunities and the backing of one of the region’s premier IT companies. Join us to find out how you can take advantage of these opportunities and take your career to the next level.

We’re looking for a confident Technical Business Analyst able to work in an agile (Scrum) team helping guide the use of technology and delivery approach. You will have strong technical skills (particularly on Integration focused projects) acting as the pivot or intermediary between end-users and IT (Information Technology) to ensure that business/user requirements are delivered in IT solutions.

What you’ll do:

Requirements Discovery

Understand the client's business, existing processes, problems, and needs you will be responsible for

• Creating JIRA tickets
  • Acceptance criteria
  • Implementation details
  • Mappings of consumers and providers
• Document information on Confluence
  • UML diagrams (sequence), Integration design patterns
  • Mapping tables
  • Endpoints and environments
  • Postman collections
  • Acceptance criteria
• Facilitate workshops and discussion sessions/channels
  • 3 amigos session (Dev. tester and BA)
• Data model implementation
  • HTTP Operations
  • Data types
• Technical Ability:
  • Create Swagger Specifications (Contracts) - Swagger Editor or Notepad++ or VS code
  • Understanding of the integration patterns and flows:
    • SOAP vs REST APIs
    • API contract design and maintenance
    • Consumers and providers of the APIs
    • Error Handling patterns
    • Messaging Queuing Processes such as ActiveMQ, Kafka
• Estimation and Team Management – You will provide estimates for Change Requests and larger pieces of work following a reliable and traceable estimation methodology.
• Design the system from a functional perspective, produce drafts of the Design documents, lead/manage the review of those documents with the client, and achieve approval and signoff of the Design documents
• Work closely with the Technical Lead and Architects, ensure they are kept updated, and especially made aware of scope changes, project issues, and risks
• Provide team with business experience, advice on industry best practices, etc.
• Provide input into User Guides as required
• Ensure all reviews required are completed at the required checkpoints

Tools Experience:

• Confluence/Jira
• Splunk
• Swagger
• Postman (API testing)
• SOAP UI
• Intellij/eclipse
• Git/Bitbucket

Professional Qualities:

• 5+ years of experience as a Technical Business Analyst working in Agile teams.
• Attention to detail
• Deadline driven
• Excellent communication skills
• Work well within a team environment
• Proficient in English

Responsibilities

As a Business Analyst you’ll be responsible for the following day-to-day activities:

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents
• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Lead, ensuring they have sufficient understanding of the functional requirements to design the System Architecture.
• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.