Collections Specialist

Tabeo is building the ‘Shopify’ for primary care. A vertical SaaS platform that simplifies payments and administrative tasks for local providers including dentists, opticians and vets. Payments refers to cards, subscriptions and finance. Providers benefit from a quicker, easier access to relevant payment options in one unified check out flow. Administrative tasks refer to payroll, time kiosk and marketing support.

Today, over 10,000 dentists across the UK use Tabeo. 100 more join our platform every month. We are the dominant market leader for patient finance and aim to be the same for cards in 12-18 months. Data from cards will allow us to cross-sell new products into existing users.

The business is profitable and we plan to grow revenues to £10m ARR next year. Tabeo is growing its team from 45 to 50 in the next 6 months. We believe in a remote first approach to work and equip teams with all perks and tools so they can thrive. We all come together 3x per year for Team Weeks. Last year, we met in Dubai, Lisbon and London. Next, it is Budapest and Reykjavik.

Description

Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day to day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non regulated/regulated loans.

Responsibilities will include:

• Monitoring and investigating accounts to identify outstanding loans in arrears or default
• Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload
• Processing ad-hoc payments and refunds as required, resolving issues where necessary
• Maintain accurate records using internal systems
• Report on collection activity as required
• Escalation of complex cases to senior management
• Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.

Requirements

• Proven experience within a collections role in financial services, with 3-4 years of experience
• A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR
• Strong negotiation and communication skills
• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers
• Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team
• Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required.

Benefits

• Employee share options
• £2,000 annual training and development budget to be used at your discretion
• Full kit for home office
• Life and Health Insurance (Including dental) for UK residents
• Yearly Company retreat
• Contribution pension scheme
• Company mobile phone
• Monthly bonus on top of base salary
• Regular trips to our London hub
• 24 days Holiday annually