Senior Business Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Job Description

Our business is ever evolving as a result of new acquisitions and digital transformation efforts.

To support our growing business and our Sales staff, we are looking for an innovative, self-starting Senior Business Analyst. The analyst will have a deep understanding of the go-to-market strategy, implement scalable out of the box solutions, bring critical thinking and problem-solving skills into the team. The analyst will have an entrepreneurial/ start up mindset and hands-on experience with Salesforce configuration, including workflows, approval processes, validation rules, and formula fields.

Key Roles & Responsibilities:

• Collaborate with business stakeholders to understand their needs and translate them into requirements for the IT team
• Facilitate problem solving on a day-today basis as required, working closely with development team on implementation challenges
• Provide system administration support of Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Analyze business processes and identify opportunities for improvement.
• Configure and customize Salesforce to meet business requirements.
• Create and maintain documentation on configuration and processes.
• Train end-users on functionality and best practices.
• Serve as a subject matter expert on Salesforce Sales Cloud and stay up-to-date on new features and functionalities.
• Understand the industry trends to ensure the digitization of work is staying current in the market
• Articulate and champion user experiences and journeys to ensure we have the current state and future state well defined

Basic Requirements

• 5+ years delivering product features within the Salesforce Sales Cloud
• 3+ years supporting or developing features on Salesforce Revenue Cloud or Salesforce CPQ
• Salesforce certified Admin
• Strong understanding of Salesforce architecture, data model, and security.
• Experience working in a B2B industry is a plus
• Excellent written and visual communication skills, with the ability to drive interactions with stakeholders and clearly document requirements and process assets using text, diagrams, and videos.
• Critical thinking skills: using logic and reasoning to evaluate alternative solutions, summarize conclusions and approaches to mitigate risk
• Have a near native language English writing and speaking skills.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.