Manager of Student Support Services

Department

College of Health and Human Sciences

About the University

MSU Denver enrolls over 16,000 students, where nearly 60% are first generation and over 55% are students of color. Located in downtown Denver, we are a designated Hispanic Serving Institution (HSI) and the only Seal of Excelencia certified institution in Colorado. As the third largest institution of higher education in Colorado and the only institution with an open access mission, MSU Denver is a model university for today’s college students. The University serves the most diverse undergraduate student population in the state, as well as the most first-generation students and Deferred Action for Childhood Arrivals students. Qualified candidates who have experience working with students from diverse backgrounds and a demonstrated commitment to excellence in teaching, student advising, scholarship, and service in an inclusive and diverse environment are encouraged to apply.

About the College of Health and Human Sciences

The College of Health and Human Sciences (CHHS) embraces inclusivity and an orientation to lifelong learning to prepare diverse students for interculturally competent practice, research, and leadership in their disciplines. Through collaboration and engagement with the community and one another, faculty, staff, and students lead transformative and justice-oriented endeavors to secure the health and well-being of people and their communities.

The CHHS serves about 4,500 undergraduate and graduate students across 8 academic departments and the Health Institute. For more information, please visit: [https://www.msudenver.edu/health-human-sciences/>.

Position Summary

The Manager of Student Support Services works across a complex system to communicate, organize, and lead student support services across the CHHS to include academic advising, peer mentoring programming, and strategic enrollment management efforts. The Manager reports to the Assistant Dean for Enrollment and Operations and serves on an integrated and collaborative team.

Responsibilities

Student Support Services (50%)

• Supervises and oversees the daily operations of a team of professional Academic Advisors, the Recruitment and Retention Coordinator, and provides oversight of the CHHS Advising Office, to include a team of student employees.
• Provides leadership in a complex decentralized system to ensure undergraduate and graduate student support services within CHHS are in alignment with the CHHS Strategic Plan, have adequate resources to be effective, and are integrated and collaborative.
• Explores, identifies, and implements/revises effective wrap around student support services at the direction of the Deans’ Office.
• Provides oversight and training of mentors in the CHHS Peer Mentoring Program.
• Leads training efforts of both faculty and staff on the use of advising tools and effective advising strategies.
• Partners with the Health Institute to strengthen and integrate wrap around student support services provided to students.
• Oversees and updates advising resources and information to include websites, written communication, and other student-facing resources.

Enrollment Management Strategies (40%)

• Actively participates in the development and implementation of the CHHS Strategic Enrollment Management Plan.
• Analyzes institutional and nation-wide data to inform strategic enrollment strategies and efforts.
• Manages a complex student communication plan designed in collaboration with Enrollment Management, CHHS Departments, the Health Institute and others to increase enrollment and retention.
• Collects college level data to track strategic enrollment outcomes.

Other Duties as Assigned (10%)

Required Qualifications

• Supervision experience
• At least 3 years of academic advising experience in higher education
• Demonstrated leadership experience of projects, tasks, and/or initiatives
• Bachelor’s degree

Preferred Qualifications

• Experience supervising a team of at least 5 professionals
• Experience supervising academic advisors
• Experience analyzing complex data to inform strategic decision making
• Master’s degree in higher education, leadership, or related field
• Experience with Workday, Banner, and/or Navigate

Salary for Announcement

This position is a pay grade 17 with a full salary range of $54,900 - $82,400. The anticipated hiring range is $65,000 - $75,000. The salary of the finalist selected for this role will be set based upon a variety of factors, including but not limited to, internal equity, education, experience, specialty and training.

MSU Denver offers excellent benefits that include medical, dental, retirement, tuition benefit, free RTD pass, and more. For a brief overview of these options, please see: [https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf>.

How to Apply

Complete applications received by July 24, 2024 at 11:59 PM MST will receive full consideration, but applications will be accepted after this date. Interested applicants must apply online at MSU Denver's career site, [https://msudenver.wd1.myworkdayjobs.com/MSUDenver>, and search for JR102185. Internal applicants must apply through their MSU Denver Workday profile via the Jobs Hub.

Applications must include the following documents:

1. Resume

2. Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

Closing Date

Open Until Filled

Posting Representative

Tanya Rogowsky

Posting Representative Email

trogowsk@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.