Real-Time Operations Lead

Gridware's mission is to create a future where power outages and electric grid hazards (think wildfire ignition) are a thing of the past. We provide a truly full-stack (hardware + firmware + software) solution for the real-time monitoring of America’s critical infrastructure. The system centers around low-cost hardware platforms that are easily and permanently deployed to power poles. The platform detects and predicts physical fault phenomena, expedites repairs during power outages, and helps utilities demonstrate risk reduction to regulators through comprehensive asset health profiles.

Gridware's technology is designed to unlock essential values for other adjacent verticals. Our unique positioning allows us to solve some of the world's most burning challenges -- from helping policy makers make data-driven infrastructure decisions to helping farmers overcome micro-climate challenges. While others turn a blind eye to these aged and highly-regulated industries, we at Gridware believe it's our duty to find win-for-all scenarios that lead to a prosperous future for coming generations.

Gridware is a privately-held, YC-backed company with funding from some of the best climate & hard tech investors in the world.

Role Description

The Real-Time Operations Lead is responsible for overseeing and managing the real-time operational activities at Gridware, which is the team responsible for providing our customer with real-time support and reporting emergent events in the electric grid . The ideal candidate will possess strong capabilities of running 24/7 real-time operations team, the ability to work under pressure, and excellent communication and leadership capabilities.

Key Responsibilities:

Team Coordination:

• Coordinate with various departments, including engineering, customer success, and software engineering, to ensure real-time issues are addressed promptly and efficiently.
• Act as the primary point of contact for real-time operational issues and escalations.

People Management:

• Lead, mentor, and develop a team of real-time operations analysts.
• Conduct regular performance reviews, provide feedback, and implement development plans for team members.
• Foster a positive and collaborative team environment.

Process Improvement:

• Develop and implement processes, tools, and procedures to improve real-time operational efficiency and effectiveness.
• Lead continuous improvement initiatives and projects to enhance operational performance.

Incident Management:

• Manage and resolve operational incidents in real-time, ensuring minimal disruption to operations.
• Maintain detailed incident logs and develop post-incident analysis and action plans.

Training and Development:

• Train and mentor team members on real-time operational processes and best practices.
• Ensure the team is equipped with the necessary tools and knowledge to perform their roles effectively.

Qualifications:

• 5+ years of experience in real-time operations or a similar role.
• Proficiency in real-time monitoring tools and software.
• Demonstrated leadership and team management abilities.
• Experience in incident management and process improvement.

Working Hours:

• Full-Time + On-call availability for urgent operational issues.

Application

Although we do not require candidates to submit a cover letter, candidates who wish to have their application stand out are invited to write a cover letter outlining one or all of the following things:

• Where you have acquired the required skills
• Which (if any) of the bonus skills you have and where you acquired them
• Why you are interested in this role

Benefits

We offer competitive benefits that help employees thrive and grow. These benefits include:

• Flexible starting hours to reduce commute
• Health, Dental & Vision (Gold and Platinum plans fully covered)
• Paid Parental Leave
• Company-paid training to upgrade your skills
• Free parking and a commuter allowance

Gridware is an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Gridware is headquartered in Walnut Creek, California.