Member Communications Manager

We’re recruiting for a Member Communications Manager to join our award winning DC business.

The main purpose of the role is to create and implement communication plans & campaigns for workplace pension clients. These plans will help clients achieve their goals to improve member engagement – and help with LGIM’s business growth and retention objectives.

This is a home-based opportunity but the job holder will also be required to organise and carry out effective face-to-face activity with members to support the above objectives.

• Managing and delivering highly effective workplace pension communication plans for a specified portfolio of clients
• Working with the Workplace Member Communications team, maximising the impact and quality of multi-channel communications to support LGIM’s business growth and retention objectives
• Working closely with the wider Client Relationship Management team, co-ordinating and personally delivering successful face to face activity with pension scheme members
• Using client and member feedback, together with market knowledge to ensure the continuing evolution of client communication plans and the face-to-face activity we deliver to members
• Personally maintaining a good knowledge of L&G DC pensions proposition and processes. Keeping abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner with clients and member
• Maximising cost effectiveness and employer satisfaction by implementing best practice in all aspects of the development and delivery of communications
• Ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer

Requirements

Who we're looking for:

• Broad understanding of different media, audiences and their needs for effective communications
• Experience and knowledge of DC product solutions and marketplace
• Proven track record of project and stakeholder management including delivery
• Corporate client relationship management experience in a product provider, asset manager or EBC/significant intermediary
• Excellent communication/presentation skills – previous client-facing meeting and presentational experience is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person
• Professional qualifications in relation to the role are desirable but not essential, for example marketing qualifications and technical pension qualifications

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart