Roles and Responsibilities:
OVERVIEW
- To work within the Event Management Team achieving successful delivery of Exhibition and Large Scale Conferences at the Coventry Building Society Arena.
- To enhance the standard of events and increase the incremental sales spend of the event.
- Proactively working with organisers to achieve a successful event for both the organisers and the venue.
- To operate and maintain the venue booking system (iVvy), produce detailed Event Function sheets ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
- Collecting all event feedback from clients post event to achieve successful rebook of future events.
- Liaise with clients to create detailed Function Sheets and Event Orders for both Clients and Venue Operational Teams.
- Providing information to Exhibition Organisers for client Exhibition Manuals.
- Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
- Accurately process all documentation and correspondence in a timely manner.
- Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
- Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
- Working with Health and Safety Manager to ensure that all H&S. Documentation is completed and submitted within set timelines.
- Liaise regularly with operational departments to ensure clients expectations and requirements are met.
- Ensure details P&Ls are produced for each event achieving set profit percentages.
- Representing the department in professional manner to clients, suppliers and internal colleagues.
- Gathering post event feedback from events and circulating to relevant departments.
- Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meeting.
- Management of client accounts to increase business growth and re-booking of events.
- Account Management of rebooking existing Exhibitions
- Any other duties deemed reasonable for the role.
Requirements
- Demonstrate a professional approach which generates credibility and confidence in others.
- Possess a customer service ethic with a strong client and customer focus.
- Be confidnet and assertive with a self-motivated apporach and flexible attitude.
- The ability to work with little supervision and manage time and prioritise accordingly.
- The flexibility to work outside normal office hours and cover event days where required which will include weekends and public holidays.
- Previous Event Management Experience within an Exhibition Environment.
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